We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. Unfortunately, we cannot except returns or exchanges after 7 days has passed.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at: email@example.com.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make corrections.
Exceptions / non-returnable items
Embroidered garments are not returnable unless we have made an error in embroidering your garment. Due to health codes, support and fashion hosiery or compression socks may not be returned or exchanged except in the case of a manufacturer's defect.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please Note: All Returns or Exchanges Are at The Cost of The Customer Unless Scrub Society Inc. Made an Error Leading to The Customer Needing to Return Items.